Gaya APA

Susilo, W. (2009). Implementing Quality Management System ISO 9001:2008 on the Basis of :eadership Value Competence Result & Innovation to improve business performance and customer satisfaction . Jakarta: Vorqista.

Gaya MLA

Susilo, Willy. "Implementing Quality Management System ISO 9001:2008 on the Basis of :eadership Value Competence Result & Innovation to improve business performance and customer satisfaction". Jakarta: Vorqista, 2009. Text.